Customer Support

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Customer Support

Responsible for providing assistance, guidance, and resolution to customers who require assistance with products, services, or any related matters. with the goal of ensuring customer satisfaction and maintaining positive customer relationships.

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What we do

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Things we value

Effective Communication and Collaboration

Our team is dedicated to making sure different departments work together seamlessly to tackle client queries, issues, and any concerns they might have.

Customer Journey Improvement

We collaborate closely with development teams, passing on valuable insights from our clients to improve products and services, including C2MS and AuthStack.

Technical Issue Resolution

Our responsibility includes identifying and resolving technical issues, product malfunctions, and service-related problems promptly.

Imparting Knowledge

We provide customers with precise information about products, services, pricing, policies, and processes.

Technical Support and Guidance

Our role involves assisting customers in technical problem-solving, software installation, updates, and troubleshooting.

Conflict Management

We manage customer complaints, conflicts, and escalations to achieve satisfactory resolutions.

FinTech and InsurTech

We work with cutting-edge technology on exciting digital transformation projects within the FinTech/InsurTech space.

Respect

Knows that everyone in an organisation is there to support each other and achieve a common goal. Respects the boundaries of their role and that of others.

Punctuality

Keeps to working hours and is effective during those hours.

Productivity

Values time as the most expensive and least available resource. Automates any process that soaks up our time.

Organisation

Someone who organises and plans their time effectively. Can work asynchronously, reserving face to face communication for those events that require it.

Malleability

Assumes that constant technical change is the norm, not the exception.

Cooperation

Understands that teams solve problems, with each individual member of the team being a contributor to the solution.

Communication

An honest and direct communicator who is clear, concise and doesn't use unnecessary terminology.

Attitude

An individual who wants to fix problems, rather than delegate them to others.

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Experience & Qualifications We Look For

Problem-Solving

Strong problem-solving skills are crucial for efficiently addressing customer issues and providing effective solutions.

Conflict Resolution

Expertise in handling customer complaints and conflicts, and converting negative situations into positive outcomes, is essential.

Language Skills

Proficiency in English, both written and spoken and can communication to both technical and non-technical audiences.

Multi-Tasking

Demonstrating the ability to coordinate multiple inquiries while upholding a high level of quality is a vital part of our commitment to delivering outstanding customer service.

Remote Work Skills

Excelling in a remote work environment demands self-discipline and proficiency with remote communication tools, enabling productive collaboration with colleagues and clients.

Technical Proficiency

Providing customers with assistance requires a solid understanding of relevant software, tools, and technical concepts.

Customer Service Experience

Prior experience in a customer service role, whether in a retail setting, call center, or online support, can be valuable. Experience dealing with diverse customer inquiries and resolving issues is essential.

Code for Impact!

Join a team dedicated to excellence. Help us build solutions that make a real difference for our clients.

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// Careers

What can you expect from us?

We put your well-being first as you forge your professional journey. Here’s our dedicated support for your continuous growth and success.

A friendly and supportive team

We encourage building healthy relationships in our teams, where knowledge-sharing is essential, everyone's voice is heard, and all ideas are considered.

Career switch opportunities

If you find that a different role within the company suits you better, let's talk. We want to work with people who fit the role and are not shoehorned into areas that don't suit them.

Child and family support

We are aware that being a working parent can be challenging. So, new parents get financial support from the company to make the transition easier, along with annual financial support.

A healthy work-life balance

We believe it's essential to have a clear distinction between work and private life and that people are far more productive when working predictable hours. Overtime is an exception to the rule.

Permanent full-time contract

We don't hire for the short term, nor use zero-hours or fixed-term contracts. You shall receive a full time, complete benefits employment offer from day one.

Working schedule flexibility

Depending on team needs, you can choose your desired starting hours between 8 and 9 AM (CET).

Multi-role options

Once you've established yourself, you can branch out and take on more responsibilities and commitments, and the choice is up to you. We'll make sure that it happens.

Free and available parking

No matter what kind of vehicle you use to get to work, we ensure that you will have a place to park them.

Remote working options

We offer remote and on-site work arrangements, but you can combine both if that suits you better.

Leadership opportunities

We encourage our people to explore their leadership and management potential. If you're interested, let's talk.

Fully covered sick leave

Don't worry if you get sick and need some time off to recover. We've got you covered!

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Discover your perfect role and start your journey with us.

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Customer Support

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